Guide · Booking & payments

Acuity + Venmo setup for cleaners

Lots of cleaning clients already pay by Venmo or check. Acuity can take Venmo at booking, but only through PayPal.

How it works

Acuity connects to Stripe, Square or PayPal (Acuity help).
Venmo turns on automatically when your business is US-based, you charge in USD and you have an updated PayPal connection (Acuity: Accept Venmo).
On phones, clients go to the Venmo app. On computers, they scan a QR code. Venmo only appears in supported browsers (source).
All processors support paying at booking, deposits, paying after booking and tips (source).

Setup steps

In Acuity, open the Payments panel and connect PayPal. If it's an old connection, reconnect to get the update (source).
Decide on a deposit for first-time and move-out cleans.
Turn on tips.
Book a test appointment on your own phone and pay with Venmo.

Limits to know

With PayPal you can't store cards to charge later, sell subscriptions or take in-person payments (source). Pair PayPal with Stripe or Square if you need those.
PayPal's processing fees apply. Check PayPal's current rates.
Venmo paid to your personal account outside Acuity isn't tracked in Acuity. Keep a ledger that matches each payment to a job.

Still taking checks?

Mark the appointment paid when the check clears, and keep the same ledger. Our payments ledger kit (outline) covers matching Venmo notes to invoices.

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FAQ

Can Acuity Scheduling accept Venmo?

Yes, through PayPal. Acuity says Venmo turns on automatically for US businesses charging in USD with an updated PayPal connection.

Can I take deposits for cleanings in Acuity?

Acuity says all its payment processors support deposits, paying after booking and tips.

Can I charge recurring cleaning clients automatically with PayPal in Acuity?

Not with PayPal alone. Acuity says PayPal can't store cards for later or sell subscriptions; pair it with Stripe or Square for that.